Travel Consultant, Corporate Dpt.

For our growing Operations Team in Marine Tours, we are looking for energetic, enthusiastic, and talented individuals with a strong team spirit who will use their expertise to drive a solid personal & team performance. We need passionate and committed professionals with a strong sense of excellence in customer experience who want to make their mark.

It’s the perfect time to take the next step in your career!

Your Role

As part of a highly motivated team of Travel Consultants, your main role is to offer travel services to Marine Tours customers, consistently exceeding their expectations and delivering exceptional results.

Responsibilities

  • You will attend to customer needs and always offer the best options possible to perfectly match their requests
  • You will be competent in communicating with the customer over the telephone or by e-mail to discuss their journey needs in detail and guide them through all the available choices for domestic and international destinations, transport, insurance and tariffs
  • You will efficiently provide airfare, ferry, Voucher and other travel documents while able to amend the existing reservations (reissue, refunds, EMD) according to customer requirements
  • Offer expert advice on routes depending on the preference and budget of customers, considering all special rates (FIT, low-cost carriers)
  • Be fully aware and apply the corporate travel policy of your customers, contract details, special requirements and arrangements
  • Foster strong relationships with other colleagues and departments to ensure cross departmental efficiencies
  • Demonstrate personal accountability that delivers premium value and drives results
  • You will be the point of reference for the customers, and you are expected to handle proficiently internal and external customer issues

Your Profile

  • Tourism, Hospitality or Business studies at degree level or equivalent
  • Minimum 3 years travel industry experience required in a similar role
  • Strong know-how of GDS (Galileo, Amadeus, Sabre, Forth CRS) and other reservation systems (air tickets, sea transfers)
  • Excellent user of MS Office (Word, Excel)
  • Excellent knowledge of travel guidelines, country entry procedures, safety, local customs & related matters
  • Outstanding team spirit and a strong will to support your colleagues deliver exceptional customer service
  • Ability to analyse customer needs and collect valuable knowledge on personal preferences on all travel related aspects
  • Exceptional ability to interface and develop strong relationships with high profile customers
  • Strong ongoing interest on all new trends and comprehensive knowledge of the travelling industry is a must
  • First-rate written and verbal communication skills in Greek and English
  • Strong problem-solving skills and the ability to successfully resolve customer issues

We strive to continuously improve our services and consistently exceed customers’ expectations.

The right person will …

  • Be at their best in a fast-paced and challenging environment where anything can happen in a day’s work
  • Make things happen and turn resourcefulness into second nature
  • Take immense pride in expertly managing time and priorities
  • Love working in a strong team culture where positive communication and great ideas thrive

If you think you have what it takes, you can apply at cv@marinetours.gr

We are looking forward to hearing from you!