Travel Consultant, Marine & Offshore Dpt.

For our Operations Team in Marine Tours, we are looking for energetic, enthusiastic and talented individuals with strong team spirit who will use their expertise to drive a solid personal & team performance. We need passionate and committed individuals with a strong sense of Excellence in Client Experience who want to make their mark.

It’s the perfect time to take the next step in your career!

Your Role

As part of a highly motivated team of travel management consultants your main role is to offer the full suite of travel services to Marine Tours clients and consistently exceed their expectations and deliver exceptional results. The position reports to the Manager, Marine & Offshore department.

Your Responsibilities

  • You will attend emphatically to client needs and always offer the best options possible to perfectly match their requests
  • You will be very competent in communicating with the client over the telephone or by e-mail to discuss their journey needs in detail and guide them through all the available choices for domestic and international routes, accommodation, transport, insurance and tariffs
  • You will efficiently provide airfare / ferry / Voucher and other travel documents while able to amend the existing reservations (reissue-refunds-EMD) according to client requirements
  • Offer expert advice on routes depending on the preference and budget of clients, taking into account all special rates
  • Be fully aware and apply the corporate travel policy of your clients, contract details, special requirements and arrangements
  • You will expertly maintain and enhance traveler profiles of the clients to which you provide continuous service
  • Maintain and nurture excellent relations with suppliers in order to secure optimum terms and smooth resolution of any issues
  • Foster excellent relationships with other colleagues and departments in order to ensure cross departmental efficiencies
  • Demonstrate personal accountability that delivers premium value and drives results
  • You will be the point of reference for the clients and you are expected to handle proficiently Internal and External Client Issues

Your Profile

  • Tourism, Hospitality or Business studies at degree level or equivalent
  • Minimum 5 years travel industry experience required in a similar role
  • Strong know-how of GDS (GALILEO/AMADEUS /SABRE/Forth CRS) and other reservation systems (air tickets, hotels, cars and sea transfers)
  • Excellent user of MS Office (Word, Excel)
  • Excellent knowledge of travel & medical guidelines, country entry procedures, safety, local customs & related matters
  • Outstanding team spirit and a strong will to support your colleagues deliver exceptional client service
  • Ability to analyse client needs and collect valuable knowledge on personal preferences on all travel related aspects
  • Exceptional ability to interface and develop strong relationships with high profile clients
  • Strong ongoing interest on all new trends and comprehensive knowledge of the travelling industry is a must
  • First-rate written and verbal communication skills in Greek and English
  • Strong problem solving skills and the ability to successfully resolve client issues
  • Patience level should be high
  • Flexible and inquisitive personality
  • Exceptional commitment to learning

We strive to continuously improve our services and consistently exceed clients’ expectations.

The right person will …

  • Be at their best in a fast-paced and very challenging environment where anything can happen in a day’s work
  • Make things happen and turn resourcefulness into second nature
  • Take immense pride in expertly managing time and priorities
  • Love working in a strong team culture were positive communication and great ideas are considered a must

If you think you have what it takes, you can apply at cv@marinetours.gr

We are looking forward to hearing from you!